1. Scope

This Privacy Policy applies to cjejlogistics.com and information submitted to CJEJ Logistics in connection with towing, roadside assistance, vehicle transport, storage, and related service inquiries.

2. Information you provide

We may collect your name, telephone number, email address, pickup or destination information, vehicle details, service needs, messages, photographs, and other information you choose to provide. If you use a location feature, you may provide an address, map location, or device location to help identify where assistance is needed.

3. Information collected automatically

When you visit the website, our website and service providers may collect technical information such as your Internet Protocol address, browser type, device type, pages viewed, referring page, date and time, and approximate location derived from an Internet Protocol address. Cookies and similar technologies may support basic functions, security, analytics, and performance.

4. How we use information

We may use information to respond to inquiries, evaluate and coordinate service requests, communicate driver or arrival information, provide estimates, process transactions, manage storage and release requests, improve the website, prevent misuse, protect safety and property, maintain records, and comply with legal obligations.

5. Location information

Location information is used to understand where assistance is requested and to support routing or communication. Your browser or device may ask for permission before sharing precise location. You can decline or change location permission in your browser or device settings and provide an address or nearby landmark instead.

6. When information may be shared

We may share information with drivers, contractors, dispatch or communications providers, payment providers, website hosting and technology vendors, professional advisers, insurers, or authorities when reasonably needed to provide service, operate the business, protect rights or safety, or follow the law. We do not sell or rent personal information. We do not share text message opt in information with third parties for their marketing.

7. Maps, social media, and linked services

The website may include maps, embedded media, social links, analytics, or other third party features. These providers may collect information under their own privacy policies. Your use of a linked site or service is governed by that provider.

8. Data retention

We keep information only as long as reasonably needed for the purposes described in this policy, including service records, customer support, accounting, dispute resolution, safety, insurance, and legal compliance. Retention periods vary according to the type of information and applicable requirements.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, transmission, or storage system can be guaranteed completely secure, so please avoid sending sensitive information that is not necessary for your request.

10. Your choices

You may ask to review, correct, or delete personal information we maintain, subject to identity verification and legal exceptions. You can control cookies through browser settings and location through device settings. If you receive texts from us, reply STOP to end them or HELP for help. You may still receive communications needed to complete an active service or transaction.

11. Children

The website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child submitted information may contact us to request deletion.

12. Policy changes

We may update this policy as our practices, services, or legal obligations change. The effective date above will identify the current version.

13. Contact us